Custom operations platform
A custom web application designed around their real process — roles, statuses, and the hand-offs that matter — so the team could track work in one place and reduce repetitive coordination.
Context
A team coordinating daily operations across spreadsheets, chat threads, and disconnected tools — with no single view of what was outstanding or who owned the next step.
What wasn't working
Important steps were easy to miss, and nobody had a single view of what was outstanding. Coordination itself had become a daily job, and mistakes surfaced only when something slipped through.
The approach
We documented the current process before writing code, cut scope to the highest-friction steps, and shipped in reviewable increments so the team could correct the workflow early.
Role-based access for the team
Clear workflow statuses
Operational dashboards
Notifications for key hand-offs
Audit-friendly activity history
Responsive web access
Important functionality
Work tracked in one place with clear statuses
Notifications fire on the hand-offs that matter
Dashboards focus on outstanding work, not vanity charts
Activity history keeps the process audit-friendly
Under the hood
TypeScript with React and Next.js, API architecture, PostgreSQL, cloud infrastructure, and CI/CD.
The team tracks work in one system instead of coordinating across spreadsheets and chats. Statuses, hand-offs, and history live in one place built around how they actually operate.
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